Frequently Asked Questions
Where is your outlet located?
Rasam.pk is an online enterprise and currently does not have any physical outlets.
How can I contact you?
You can contact us through various methods:
Give us a call or send a WhatsApp message to +92 314 4067472 Send us an email at rasaampk@gmail.com.
Reach out to us via Facebook Messenger or Instagram direct messages.
How can I learn more about my chosen product(s)?
If you have questions or want more information about our products, feel free to contact us by:
Calling or sending a WhatsApp message to +92 314 4067472.
Sending your query via DM on our Instagram or Facebook page.
How much do you charge for shipping?
For domestic orders within Pakistan, we offer a flat rate shipping fee of PKR. 200/-. This ensures that you can enjoy our products no matter where you are in Pakistan.
Do you offer international shipping?
At this time, we regret to inform you that we do not offer international shipping. Our services are currently available exclusively within Pakistan.
How long will it take for my order to arrive?
Your order will typically be delivered within 3 to 7 working days from the date of your order. Please note that during holiday and sale seasons, delivery may take up to 10 working days.
How will my order be delivered to me?
We will deliver your order through a Registered Courier Service to the address you specified as the "SHIP TO ADDRESS." For COD orders, the courier will collect the payment in cash upon delivery.
How can I place my order?
You can place your order in two ways:
Share the product code with us through direct messages on Facebook, Instagram, or WhatsApp.
To place your order through our website, simply click the "ADD TO CART" button below your desired product. Fill in your address and contact number on the following screen and then click "CHECKOUT."
Can I cancel my order?
Yes, you can cancel your order. We recommend requesting cancellations within 2 days before we dispatch your order. To cancel, email us at rasaampk@gmail.com or send a message via Facebook, Instagram, or WhatsApp at +92 314 4067472.
Do you provide a tracking number?
Yes, we do provide a tracking number. Once your order is dispatched, we will send you the tracking number so you can monitor the status of your order.
Can I open the package before making payment for COD orders?
No, you cannot open the package without making the payment to the courier. If you are not satisfied with anything, please return the package, and we will provide a refund, excluding the shipping charges.
What payment methods are accepted?
We accept various payment methods, including:
Cash on delivery
Bank transfers
Jazz Cash/Easy Paisa
Is my payment information secure?
Yes, we use industry-standard encryption to ensure that your payment information is secure and protected during transactions.
How do I place an Order?
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Do I need an account to place an order?
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Who should I to contact if I have any queries?
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How Can I Cancel Or Change My Order?
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How Do I Track My Order?
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How Can I Return a Product?
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